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Privacy Policy

Last updated: December 2024

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you book with us or use our services.

1
Information We Collect

Personal Information

When you make a reservation or create an account, we collect:

  • Full name and contact information (email, phone number, address)
  • Date of birth and nationality
  • Payment card details (processed securely through PCI-compliant systems)
  • Travel document information when required by law
  • Guest preferences and special requests

    • Automatically Collected Information

  • Device and browser information
  • IP address and location data
  • Website usage patterns and preferences
  • Cookies and similar tracking technologies

    • Information from Third Parties

  • Travel agents and booking platforms
  • Social media platforms (when you connect your account)
  • Business partners and affiliates

    • 2
    How We Use Your Information

    To Provide Our Services

  • Process and confirm reservations
  • Facilitate check-in and check-out
  • Personalize your stay experience
  • Communicate booking confirmations and updates
  • Process payments and refunds

    • To Improve Our Services

  • Analyze usage patterns and preferences
  • Develop new features and services
  • Conduct research and analytics
  • Train our staff to better serve you

    • Marketing Communications

  • Send promotional offers (with your consent)
  • Loyalty program communications
  • Surveys and feedback requests
  • Event invitations and newsletters

    • You can opt out of marketing communications at any time.

    3
    Information Sharing

    We may share your information with:

  • Service providers who assist our operations (payment processors, IT services)
  • Travel agents and booking platforms you used
  • Government authorities when required by law
  • Professional advisors (lawyers, auditors)
  • Business partners for joint promotions (with your consent)

    • We do NOT:

  • Sell your personal information to third parties
  • Share your data for unrelated marketing without consent
  • Transfer your information outside protective frameworks

    • International Transfers

    When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

    4
    Your Rights & Choices

    You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications
  • Withdraw consent at any time
  • Lodge a complaint with supervisory authorities

    • To exercise your rights:

  • Log into your account and access privacy settings
  • Contact our Data Protection Officer at privacy@resort.com
  • Write to us at: Privacy Office, Resort Address

    • Data Retention

    We retain your information for as long as necessary to provide services and comply with legal obligations. Booking records are typically retained for 7 years.

    Updates to This Policy

    We may update this policy periodically. Significant changes will be communicated via email or website notice.

    Contact Our Privacy Team

    If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: